Some technology trends come and go, but artificial intelligence is here to reshape how business gets done. The challenge isn’t finding ways to use AI – it’s making sure it actually helps people work better, not just faster. That’s where Luis Antonio Diaz comes in. As a digital strategist and McGill University professor, he has spent the last decade helping Fortune 500 companies and government agencies figure out the sweet spot between automation and human judgment. His message? AI isn’t about replacing people – it’s about letting them focus on work that matters.
The New Business Essential
Money and time – that’s what businesses are losing without AI. “Companies that successfully integrate AI into their operations experience a 30-40% boost in efficiency,” Luis points out. The old way of doing things just isn’t cutting it anymore. Between rising costs and customers wanting more, businesses can’t afford to drag their feet. The market’s sending a clear message. “Companies today are facing rising costs, operational inefficiencies and increasing customer expectations,” Luis says. He’s spent enough time in boardrooms to know what keeps executives up at night. “The question isn’t whether businesses should adopt AI—the question is how fast they can implement it before their competitors do.”
Breaking Down Digital Barriers
Luis took aim at a problem most businesses don’t even know they have – website accessibility. His company’s tool, NeuroAI, tackles this issue head-on. “One area where we’ve seen a major impact is digital accessibility,” he explains. The tool works in real time, keeping websites in line with laws like the American Disabilities Act. The City of Montreal’s Economic Development Organization noticed what Luis and his team were doing. They recognized his company for making websites work better for disabled and neurodiverse users. It proved what Luis had been saying all along – doing good and making money aren’t mutually exclusive.
The proof is in the numbers. Take RFP responses – they used to take up entire weeks. “Traditionally, writing an RFP response could take 80 hours or more,” Luis notes. His AI solution, OfferioAI, knocked that down to 4-6 hours. That’s not incremental improvement – that’s a game-changer. It doesn’t stop there. AI chatbots now handle 80% of basic customer questions. That frees up the human touch for when it really counts. Behind the scenes, AI keeps the gears turning – smarter scheduling, automated reports, seeing problems before they hit. “What we’re seeing is that AI isn’t just an operational tool—it’s a scalability engine,” Luis explains.
Leading Tomorrow’s Business
Luis sees the next five years clearly. AI won’t be optional – it’ll be as basic as having a website. But here’s the thing: it’s not about replacing human judgment. “AI isn’t here to take over—it’s here to help leaders make better, faster, and more inclusive decisions,” he says. Smart companies aren’t waiting around. They’re moving now, while others are still thinking about it. As Luis puts it, “Those who embrace AI as an accelerator, not a replacement, will lead the future of business.”
The playing field is changing fast. Companies that get AI right – keeping it ethical, accessible and compliant – won’t just keep up, they’ll set the pace for everyone else. For people running businesses, the message hits home. “As CXOs, your role is evolving,” Luis says straight up. “The challenge isn’t whether to adopt AI—it’s how to do it responsibly and strategically.” The future’s already here – the only choice is how to handle it.
To learn more about Luis Antonio Diaz and his approach, check out his LinkedIn profile.
