There are times when constructive criticism sounds a whole lot like just plain criticism. Feedback can be a tough pill to swallow, especially when it’s delivered bluntly. However, as hard as it may be to hear sometimes, there often is good advice cloaked in those harsh words. Here are some strategies for handling criticism at work and sifting through the feedback to find the areas where you can truly improve.
Listen Actively
When receiving feedback, practice active listening. Repeat back the information to ensure you understand what they’re saying. Ask for specific details to avoid assuming and foster clarity in your communication. It’s so easy to take feedback the wrong way because it was poorly worded. Asking for clarification or examples can help clear things up.
Avoid Reacting
It’s natural to feel defensive when criticized, but reacting impulsively can be counterproductive. Instead, take a moment to pause and process the feedback. Often, the feedback isn’t meant to tear you down but to help you improve. Reframe the feedback in your mind as areas for improvement, not criticism about your performance.
Thank the Giver
Regardless of whether the feedback was positive, critical, or even unhelpful, express gratitude to the giver. Recognize the effort and discomfort involved in providing feedback. Reinforce a culture of mutual respect and growth by acknowledging the giver’s dedication to helping you improve at your job.
Request a Follow-Up
Now that you have the criticism, you can work on improving. Ask for a follow-up in a few weeks or a month to review the progress you’ve made. If you’re unsure of how you can practically improve, ask for actionable steps. A good leader will know exactly how to guide you in the right direction.
Feedback doesn’t mean you’re terrible at your job — it just means that your leadership knows that you have the potential to improve. Restructure your view of criticism and take it as an opportunity to be the best you can be at your job!
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